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Student Complaint Process

Complaint Policy

Students are encouraged to attempt to resolve all grievances and concerns at the lowest possible level. The majority of all student grievances and concerns, therefore, will be resolved per the ICCI Student Handbook (pg 18).  Click here to view the ICCI Student Handbook

The first step is meet with the party involved to see if there can be a resolution. If not, students should complete this complaint form to be routed for further action. If the complaint has not bee resolved, the student should follow the unresolved complaint process detailed below.

If a student has an unresolved complaint concerning The International College of the Cayman Islands, he or she should contact the president.

Procedure

A student can initiate a complaint by contacting the president either by phone, mail, or email at the following address:

Dr. David Marshall
President
International College of the Cayman Islands
595 Hirst Road, Newlands
P.O. Box 136 Grand Cayman KY1-1501 Cayman Islands
Campus: 345.947.1100
Cell: 345-926-9486
[email protected]

Upon receipt of the student complaint, the president, or designate, will review the complaint and associated records to determine if The Grievance Policy was adequately executed and if there was an appropriate resolution. Within 30 business days, the President will take appropriate action and will respond to the student.

If a student is not satisfied with the complaint that was settled at the institutional level or if the complaint concerns the President students may contact The Board of Trustees Chair:

Mike Mannisto
ICCI Board Chair
[email protected]

If the student has exhausted all options to resolve a complaint within the College, the student may file a written complaint with the College’s accrediting body.

Students can file a written complaint to:

The Accrediting Council for Independent Colleges and Schools (ACICS)
750 First Street NE
Suite 980
Washington, DC 20002-4223
Tel: 202.336.6780
Fax: 202.842.2593
[email protected]

Click here to read the ACICS Complaints Policy.